Terms of Service

Terms and conditions for blood testing and services

Version 10.11.2025

Thank you for using Lunarahealth. These terms and conditions describe the use of the website, products and services of Lunarahealth.

Article 1: Who we are

Lunarahealth is an initiative of (general) practitioners, based in Rotterdam.
We offer medical services such as e-consultations, blood tests, check-ups and other preventive examinations for individuals and businesses.
By placing an order with Lunarahealth you confirm that you have read, understood and agreed to these terms and conditions.
If you do not agree with these terms, we ask you not to place an order and not to use the services of Lunarahealth.

These terms apply to all services of Lunarahealth.
By placing an order or making an appointment, you agree to these terms.
Lunarahealth: the organisation behind these services.
Customer / Patient / you: the person who orders a test or examination or uses one of the services of Lunarahealth.
Services: all examinations, blood tests, second opinions and related medical services offered through Lunarahealth.
Agreement: the arrangement between you and Lunarahealth.

An agreement is formed as soon as you place an order and complete payment.
Lunarahealth confirms the order via email.
We reserve the right to refuse or cancel orders, for example in the case of incorrect information or suspicion of fraud.
Quotes or prices are valid for 14 days, unless otherwise stated.
All appointments are confirmed in writing via email.

All prices are in euros, including VAT.
The listed price includes the collection and order fee.
Lunarahealth does not guarantee reimbursement by your health insurer.
If you have agreed to pay afterwards, interest and a collection fee may be charged if you do not pay on time.

We only start the examination once your payment has been received and we have all necessary information from you.
You are responsible for correctly completing your details and questionnaires.
An examination time or results deadline is always an estimate.
Lunarahealth may collaborate with other doctors, laboratories or phlebotomy points.
After payment you have 30 days to schedule an appointment. After that, the invitation expires automatically.
After 90 days without an appointment or result, your order will be closed without the right to a refund.

You can modify your appointment free of charge up to 24 hours in advance.
If you cancel or modify within 24 hours, you pay 50% of the total amount you have paid.
If you do not show up for your appointment, the full amount will be charged.
Only in cases of force majeure (such as illness, death or pregnancy with medical certificate) may an exception be made.

We treat all data confidentially and in accordance with privacy legislation.
Your data will only be shared with third parties if necessary for the examination or legally required.
You have the right to access your file.
If you have been registered for services of Lunarahealth through another organisation, you have the right to access your file through that organisation.
Medical data is stored securely and can be deleted upon request.
We do not retain data longer than legally necessary.
Complaints about privacy can be submitted to the Dutch Data Protection Authority.

All reports, advice and documents you receive through Lunarahealth are intended solely for your personal use.
They may not be copied or distributed without permission for commercial purposes.

Lunarahealth is not responsible for (the consequences of) results or advice you receive.
We do our best to provide accurate information, but medical decisions are always your own responsibility.
Lunarahealth is not liable for damage resulting from the use of our services, except in cases of intent or gross negligence.
Lunarahealth is not responsible for technical problems beyond our control, such as internet outages.
Lunarahealth is not liable for indirect damage, loss of profit or errors by third parties.
Liability is limited to the amount covered by our insurance, or otherwise a maximum of €5,000.
Lunarahealth may hold you (financially) responsible for damage caused by incorrect information you provide.
A complaint or liability claim must be submitted in writing within 14 days of discovery.

In cases of force majeure (such as disruptions or technical problems) we may temporarily suspend our services.
If the force majeure lasts longer than two months, the agreement may be terminated without compensation.

Lunarahealth or the customer may terminate the agreement if either party goes bankrupt or ceases operations, or if someone seriously fails to comply with the agreements.
Upon termination, you are in principle not entitled to a refund, unless otherwise agreed.

As a consumer, you have a 14-day cooling-off period for some services.
This does not apply to medical examinations or consultations that have already started with your consent.
Any refunds will be processed within 14 days of withdrawal.

We have a complaints procedure which can be found on our website.
If you have a complaint, please report it as soon as possible via [email protected].